Privacy Policy

Last updated: 29 March 2026

1. Who We Are

Caldesi ("we", "us", "our") operates this guest WiFi service. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you connect to our guest WiFi network, we collect the following information:

• Email address (provided by you)
• Device MAC address (automatically detected)
• IP address
• Date and time of connection
• Your consent preferences (GDPR and marketing)

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To provide WiFi access — your device information is required to authenticate and grant you internet access (legal basis: legitimate interest)
• To send marketing communications — if you have opted in, we will use your email address to send you news, offers, and updates about Caldesi (legal basis: consent)
• To comply with legal obligations — UK law requires us to retain certain connection records (legal basis: legal obligation)

4. Marketing Communications

If you consent to receive marketing material, we may send you emails about our restaurants, events, offers, and services. You can withdraw your consent and unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at the details below

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. How Long We Keep Your Data

• Connection logs (MAC address, IP, timestamps) — retained for 12 months, as required for network security and legal compliance
• Email addresses — retained until you unsubscribe or request deletion

6. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

• Our email marketing platform (for sending communications you have opted into)
• Law enforcement, if required by law

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restrict processing — request we limit how we use your data
• Data portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interest
• Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS/TLS), access controls, and secure storage.

9. Cookies

This WiFi portal does not use cookies or tracking technologies.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Caldesi
Email: privacy@caldesi.com

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

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